Tutorial / 6 min read / 2026-07-19

Configure a Webhook Feedback Loop

Connect Naiza webhooks to your case workflow and send investigation feedback back into the API.

Webhooks keep your product and operations stack aligned after asynchronous event processing. Pair webhook delivery with feedback submission so confirmed outcomes improve rule tuning.

Receive the Webhook

POST /your/webhook/endpoint

Validate the webhook signature, store the event id, and enqueue operational work for REVIEW decisions.

Send Feedback

POST /api/v1/feedback/event/:id
x-api-key: naiza_api_sk_live_...

{
  "label": "FRAUD",
  "notes": "Customer confirmed unauthorized activity",
  "externalCaseId": "case_12345"
}

Operational Pattern

Retry webhook processing from your queue, not directly in the HTTP handler.
Keep feedback idempotent with your case id.
Review high-volume false positives weekly before changing rules.

Review webhook examples before connecting production alerts.